Can you imagine this happening in INDIA?
Government of India has a online Grievance forum at
http://darpg-grievance.nic.in/
The government wants people to use this tool to highlight the problems
they faced while dealing with Government officials or departments like
Passport Office, Electricity board, BSNL/MTNL, Railways etc etc.
I know many people will say that these things dont work in India, but
this actually works as one of our colleague in CSC found. The guy i'm talking
about lives in Faridabad. Couple of months back, the Faridabad Municipal
corporation laid new roads in his area and the residents were very happy
about it. But 2 weeks later, BSNL dugged up the newly laid roads
to install new cables which annoyed all the residents including this guy.
But it was only this guy who used the above listed grievance forum to
highlight his concern. And to his surprise, BSNL and Municipal corporation of
faridabad was served a showcause notice and the guy recieved a copy of
the notice in one week. Government has asked the MC and BSNL about the goof
up as its clear that both the governent departments were not in sync at
all.
So use this grievance forum and educate others who dont know about this
facility. This way we can atleast raise our concerns instead of just
talking about the 'System' in India.